c9996 Privacy Policy — How We Handle Your Data

Introduction

c9996 operates an online casino and sports betting platform accessible to eligible players in Bangladesh. In the course of providing our services, c9996 collects and processes certain personal information about registered players and visitors to our platform. This Privacy Policy describes our practices in detail so that you can make informed decisions about the information you share with us.

This Privacy Policy applies to all personal information collected through the c9996 website, mobile platform, and any communications between c9996 and its registered players or prospective players. c9996 reserves the right to update this Privacy Policy from time to time. The most current version will always be published on this page with the date of the most recent revision noted prominently.

1. Information We Collect

c9996 collects personal information from you in the following categories. The information we collect depends on how you use our platform and what services you access.

• Registration Information: When you create a c9996 account, we collect your full name, date of birth, mobile number, and any other details required to complete the registration process. This information is used to create and maintain your account and to verify your identity in accordance with our KYC obligations.
• Financial Information: To process your deposits and withdrawals, c9996 collects payment-related information including mobile wallet identifiers (such as your registered bKash or Nagad number) and bank account details where applicable. c9996 does not store full card numbers or sensitive authentication data beyond what is necessary to complete a transaction.
• Identity Verification Documents: In compliance with our KYC requirements, c9996 may collect copies of identity documents such as your National Identity Card, passport, or other government-issued identification. These documents are used solely for identity and age verification purposes and are handled with strict confidentiality.
• Device and Usage Data: c9996 automatically collects certain technical information when you access our platform, including your IP address, device type, operating system, browser type, session duration, pages visited, and in-game activity. This data is used to improve platform performance, detect fraud, and ensure the integrity of our games.
• Communications: If you contact c9996 customer support, we retain records of those communications including the content of messages, timestamps, and any account or transaction details referenced in the exchange. These records are used to resolve your query and to improve our support processes.

c9996 collects only the information that is necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance. You are not obligated to provide personal information to visit the c9996 website, however, providing inaccurate or incomplete information during the registration process may result in your account being restricted or closed.

3. Information Sharing and Disclosure

c9996 does not sell, rent, or trade your personal information to third parties. We share your information only in the limited circumstances described below.

• Payment Service Providers: c9996 shares the financial information necessary to process your transactions with approved payment service providers including bKash, Nagad, Rocket, Upay, and banking partners. These providers are contractually obligated to protect your data and use it only for payment processing purposes.
• Identity Verification and Fraud Prevention Partners: c9996 may share identity documents and related information with third-party identity verification services and fraud prevention platforms as part of our KYC and anti-fraud processes. These partners are bound by strict confidentiality agreements.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, regulation, court order, or lawful request from a competent authority, c9996 may disclose your personal information without prior notice to you. c9996 will comply with all such lawful requests and will not notify you of such disclosures where prohibited from doing so by law.
• Service Providers and Platform Operators: c9996 may engage third-party service providers to support the operation of our platform, including technology providers, customer support platforms, and analytics services. These providers have access to personal information only to the extent necessary to perform their contracted functions and are prohibited from using it for any other purpose.

c9996 requires all third parties who handle your personal information on our behalf to maintain appropriate technical and organisational security measures, use your data only for the specified purpose, and comply with applicable data protection obligations. We do not permit third-party providers to use your data for their own marketing or commercial purposes.

5. Data Security

c9996 takes the security of your personal information seriously and applies industry-standard technical and organisational measures to protect it. All data transmitted between your device and the c9996 platform is encrypted using SSL (Secure Sockets Layer) technology. Sensitive account information is stored using encryption and access is restricted to authorised personnel only. Our systems undergo regular security reviews, and we maintain incident response procedures to detect and respond promptly to any data security events.

While c9996 takes all reasonable steps to protect your personal information, no data transmission over the internet or data storage system can be guaranteed as completely secure. In the event of a data security incident that affects your personal information, c9996 will take prompt action to contain the incident and will notify affected players in accordance with applicable legal requirements.

7. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal information c9996 holds about you. To exercise any of these rights, please contact our customer support team.

• Right of Access: You have the right to request a copy of the personal information c9996 holds about you. We will provide this information within a reasonable timeframe following verification of your identity.
• Right of Rectification: If any personal information c9996 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Please note that certain account details (such as your registered name and date of birth) cannot be changed after KYC verification has been completed without submitting fresh identity documentation.
• Right to Erasure: In certain circumstances, you have the right to request that c9996 delete your personal information. This right is subject to our legal obligations to retain certain data — for example, we cannot delete transaction records or identity verification documents during the mandatory retention period required by anti-money-laundering regulations.
• Right to Restriction of Processing: You may request that c9996 restrict the processing of your personal information in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of our legitimate grounds.
• Right to Withdraw Consent: Where c9996 processes your personal information on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the rights described above, please contact the c9996 support team. We will acknowledge your request promptly and respond within a reasonable period. We may need to verify your identity before processing certain requests. There is no charge for exercising your data rights in normal circumstances.

9. Changes to This Privacy Policy

c9996 reserves the right to update or amend this Privacy Policy at any time. When we make changes, the revised Privacy Policy will be published on this page with an updated effective date. Where changes are material — meaning they significantly affect your rights or the way we handle your personal information — c9996 will make reasonable efforts to notify registered players via in-platform notification or email before the changes take effect.

Your continued use of the c9996 platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the revised Privacy Policy, you should stop using the c9996 platform and may contact our support team to request account closure. Closure of your account does not extinguish any data retention obligations that apply under the previous version of this Privacy Policy.